Are there any specific facts about your environment / setup? *.What is the exact operating system on the affected device?.Our Support and QA engineers would require some specific details to be able to assist you in the investigation. If your initial setup have been working as expected for the time prior to the issues, and then a problem suddenly appeared, the most probable cause for it would be a network change, a change on the server-side or some other change in your environment. Note that Zoiper is not controlled remotely. Go to Settings again -> Audio Wizard and check if you are able to hear the test sound. Run Zoiper, go to Settings -> Preferences -> Audio -> Disable " Use WASAPI" -> then go to the " Device" sub-tab and disable " Use Generic HID" -> click "OK" and restart Zoiper. Zoiper 3.13 and above users experiencing no audio issues: Zoiper Community edition users are welcome to share their questions with the Zoiper Support Community. In case there are more than one tickets, we would need to merge the cases and the investigation will start over. Note: Each email you send opens a new, separate ticket. In case you need to add more information to the newly created ticket, just hit the reply button. Your request will create a new ticket in our RT system and you will receive an auto-response. If you are a Zoiper Biz user, contact us by email to log your request in our RT system.
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